Billing and Invoice

What do I need to pay my bill while in Norway?

Payment must be done to the following account: 9760.05.23841 and must be accompanied by KID/reference, which is bill specific.  This is listed on every bill you receive.  A KID number may not be used again on other payments.

Payments made without reference to the KID or the specific bill number will not be valid and recognized as a qualified payment.  The payment made will be transferred back to the customer’s account without being registered with Trigcom AS.

What information do I need to pay my bill while outside Norway?

Account number: 9760.05.23841
BIC/SWIFT: DABANO22
IBAN Number: NO4397600523841
KID/Reference number: bill specific

I have received a reminder / debt collection notice, but the bill should have been registered as paid.  What do I do?

If you call us at   +47 22999400  , or send us an email to faktura@trigcom.no we will be able to answer you as to whether or not your bill has been registered as paid with Trigcom AS. If payment has been registered, you may disregard the notice, but keep in mind that there is a statutory reminder fee of kr 60,- that will be added to your next bill.

If payment is registered on the same day as the reminder / debt collection notice has been sent out, Trigcom will credit your account with the statutory fee and it will NOT be added to your next bill.

Reminder / debt collection notice will be sent out 15 days after payment due date.

How many days will it take before my payment is registered with Trigcom AS?

From the time your payment is registered in your bank (nettbank), it will take from two to four days before your payment is registered with us.  If you have automatic payment (autogiro), Trigcom AS will debit your account on payment due date.

Where will I find information about my bill status?

There are three options available to you:

Billing department can be reached:
By phone: 22999400
By email: faktura@trigcom.no
Or you may email customer service: kundeservice@trigcom.no

I fear I may have paid my bill twice, what do I do?

If you believe to have paid your bill for the month twice, please contact faktura@trigcom.no and we will look further into the matter.  In order for the process to move quickly, we ask that you list your account number in the email.  This way, we will be able to credit your account accordingly if we discover that payment has been made twice.

Can I ask for an extension on my payment due date?

This is viewed on a case-by-case basis.  We will be able to look further into the matter and make a decision if you call   +47 22999400   or email faktura@trigcom.no.  Please list what the inquiry is about and what you are requesting.

Can I set up a payment plan for my payments?

Yes, we do offer a payment plan for your payments.  If you have difficulty paying your entire amount, you may contact   +47 22999400   or email faktura@trigcom.no for more information on how you may qualify for a payment plan.